The Questions We Hear Every Day
Most questions we get land in one of three places: payment flow, account access, or finding something in the lobby. When you open your bKash app and send a deposit, the amount shows in your 789bd wallet within a minute — that's the path we answer most often, step by step. Nagad and Rocket work the same way: send from your app,
confirm with your PIN, and the balance updates. For withdrawals, you request the amount in your account wallet, we verify your details, and the transfer moves back to your mobile wallet — usually within the same session, sometimes a bit longer if we need to check something. Account access questions come next: forgotten passwords get reset with an OTP sent to your
mobile number, and if you're locked out after too many tries, our support team unlocks it once you confirm your details. Lobby questions are simpler — cricket markets sit in the sportsbook tab, live casino tables are one row down, and slots fill the main grid. We built the FAQ below to walk through these paths so you can fix most things
yourself, and when you can't, you know exactly where to ask for help.
- bKash
- Nagad
- Rocket
- account wallet
- live support